News & Events

vcre and other libraries

Issue

We went from version 3.7 to 3.12 and now we cannot start the GT controller with below message.

How do I fix this ?

FIX

The reason that happens is that new tools have been used and they are not installed. 2 Main ones:
VCRE (Visual C Redistributable)
Setup (Graphical setup library for the GT controller)

You have to download the tools from the GTUS ftp site:

Server:            ftp.graphtech.us

User:               support@graphtech.us

Password:      67DD4ACC

Directory:       GT-MIC Software/…

Please download the highlighted items in blue and run them on the GT controller, that should take care of the problem