GT asked me to send the job and data. How is this done ?
Make sure you have a blank USB stick. Say the drive letter is G:\
Check minimum for the following files of job abcd are: abcd.cfg, abcd.job, abcd.lay
Go to Service/Settings and declare ZIP as G:\
Go to Service/Backup/ZIP, select the job/configuration you want to backup to the USB key, and hit the check button. This will transfer the files to the ZIP.